LG HW964PZ Manual

The LG HW964PZ is a high-performance soundbar system designed to deliver immersive audio experiences. It features wireless subwoofer connectivity, multiple sound modes, Bluetooth streaming, HDMI ARC support, optical input, and easy setup. Below are key sections covering safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: Soundbar unit, Wireless subwoofer, Remote control, Power cables, Wall mount kit, Optical cable.

Feature	Description
Wireless Subwoofer	Delivers deep bass without cable clutter
HDMI ARC	Simplified audio connection to compatible TVs
Bluetooth	Wireless streaming from smartphones and tablets
Optical Input	Digital audio connection for TVs and devices
Multiple Sound Modes	Cinema, Music, Game, Standard presets
Wall Mountable	Includes brackets and template for installation
Remote Control	Full function remote for all operations
Auto Power On/Off	Automatically syncs with TV power state
LED Display	Shows current input and settings
Audio Return Channel	Single cable solution for TV audio

Installation

Unpack and inspect all components. Choose placement location.

1. Place soundbar: Position below TV on stand or mount on wall using included brackets.
2. Position subwoofer: Place within 30 feet of soundbar for wireless connection.
3. Connect power: Plug both soundbar and subwoofer into AC outlets.
4. Connect to TV: Use HDMI ARC or optical cable for audio connection.

WARNING! Ensure proper ventilation; do not block vents. Keep away from heat sources.

First-Time Setup

Power on system; follow pairing and connection steps.

1. Auto subwoofer pairing: Power on both units; they should pair automatically within 30 seconds.
2. Select input: Press INPUT button to choose HDMI ARC, OPTICAL, or BLUETOOTH.
3. Adjust volume: Use remote or soundbar buttons to set initial volume level.
4. Test sound: Play audio source to verify all speakers are working.

CAUTION! Handle with care during wall mounting; use appropriate tools.

Specifications

• Total Power: 400W (Soundbar: 300W, Subwoofer: 100W)
• Channels: 2.1 Channel System
• Connectivity: HDMI ARC, Optical, Bluetooth 5.0
• Sound Modes: Cinema, Music, Game, Standard
• Frequency Response: 40Hz - 20kHz
• Bluetooth Profiles: A2DP, AVRCP
• Dimensions (Soundbar): 36" W x 2.5" H x 4" D
• Power Source: 120V AC, 60Hz
• Operating Temperature: 41°F to 95°F (5°C to 35°C)

Controls and Settings

Front Panel: POWER, INPUT, VOLUME UP/DOWN, BLUETOOTH PAIR. Remote: POWER, INPUT SELECT, VOLUME, MUTE, SOUND MODE, BASS, TREBLE, BLUETOOTH.

Sound Modes: CINEMA (enhanced surround), MUSIC (balanced audio), GAME (spatial awareness), STANDARD (normal). EQ Controls: Adjust BASS and TREBLE independently. Input Selection: HDMI ARC, OPTICAL, BLUETOOTH. Auto Standby: System enters standby after 15 minutes of no signal.

Connecting Devices

HDMI ARC: Connect to TV's HDMI ARC port. Optical: Use included optical cable. Bluetooth: Pair with mobile devices.

1. Turn off all devices before making connections.
2. Use high-speed HDMI cable for ARC connection.
3. Select correct input source on soundbar after connection.
4. For Bluetooth: Put soundbar in pairing mode, then search from device.

Tip: Ensure TV audio output is set to external speakers/ARC.

Bluetooth & Streaming

Stream audio wirelessly from compatible devices.

1. Pairing: Press BLUETOOTH button on remote or soundbar until LED blinks.
2. Connect: Select "LG HW964PZ" from your device's Bluetooth list.
3. Playback: Control volume and playback from device or remote.
4. Disconnect: Turn off Bluetooth on device or press BLUETOOTH button for 3 seconds.
5. Multi-device: Can remember up to 8 paired devices.

WARNING! Keep within 33 feet range for stable connection. Avoid interference from other wireless devices.

Sound Modes & EQ

Optimize audio for different content types. Cinema: Enhances surround effects for movies. Music: Balanced profile for music playback. Game: Emphasizes directional audio for gaming. Standard: Default setting for general use.

Custom EQ: Adjust BASS (-6 to +6) and TREBLE (-6 to +6) to preference. Reset: Hold SOUND MODE for 5 seconds to restore factory EQ settings.

Care & Maintenance

Unplug before cleaning. Use soft, dry cloth for exterior. For stubborn stains, dampen cloth slightly with water only.

CAUTION! Do not use chemicals, solvents, or abrasive cleaners. Avoid liquid contact with ports and vents.

Regulatory Information

FCC Part 15: Class B digital device compliant with interference limits for residential use. Copyright © 2023 LG Electronics Inc. Bluetooth® word mark and logos are registered trademarks. For support, visit www.lg.com or contact LG Customer Service at 1-800-243-0000.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No sound from subwoofer	Pairing issue/power	Re-pair subwoofer; ensure power LED is solid; check distance.
HDMI ARC not working	TV settings/cable	Enable HDMI-CEC/ARC on TV; try different HDMI cable; check input selection.
Bluetooth connection fails	Range/interference	Move closer; remove obstacles; restart both devices; clear old pairings.
Sound cuts out intermittently	Signal interference	Move wireless router away; check for other 2.4GHz devices.
Remote not responding	Batteries/obstruction	Replace batteries; ensure clear line of sight to soundbar IR sensor.

Reset: Unplug for 60 seconds, then reconnect to factory reset.

Service: 1-800-243-0000; www.lg.com