LG HW964PZ-A2 Manual

The LG HW964PZ-A2 is a high-performance soundbar system with wireless subwoofer, featuring Dolby Atmos and DTS:X support, Bluetooth connectivity, HDMI eARC, multiple audio modes, voice enhancement technology, and compatibility with various TV brands. Designed for immersive home theater audio. Below are key sections for safety, features, installation, setup, operation, and troubleshooting.

Features at a Glance

Key components: Soundbar main unit, Wireless subwoofer, Remote control, Power cables, Wall mount kit, HDMI cable.

Feature	Description
Dolby Atmos & DTS:X	Immersive 3D surround sound experience
Wireless Subwoofer	Powerful bass without cable connection
HDMI eARC	Enhanced Audio Return Channel for high-quality audio
Bluetooth 5.0	Wireless streaming from mobile devices
Multiple Inputs	HDMI, Optical, USB, AUX
AI Sound Pro	Automatically optimizes audio based on content
Voice Enhancement	Clarifies dialogue for better speech clarity
Wall Mountable	Includes mounting brackets and template
Night Mode	Reduces loud sounds for late-night viewing
Game Mode	Optimizes audio for gaming with reduced latency

Installation

Unpack and inspect all components. Choose placement location.

1. Place soundbar: Position below TV or mount on wall using included bracket.
2. Position subwoofer: Place within 10 meters of soundbar for wireless connection.
3. Connect to TV: Use HDMI eARC port for best audio quality.
4. Connect power: Plug both soundbar and subwoofer into AC outlets.
5. Power on: Press POWER button on remote or soundbar.

WARNING! Ensure proper ventilation; do not block vents. Keep away from heat sources.

First-Time Setup

Power on system; follow automatic pairing process.

1. Auto pairing: Subwoofer should automatically connect to soundbar (LED stops blinking).
2. TV connection: Connect HDMI cable from soundbar eARC to TV eARC/ARC port.
3. Select input: Press INPUT button to select HDMI eARC.
4. Audio settings: Configure TV audio output to HDMI ARC/eARC.
5. Sound mode: Select preferred audio mode (Standard, Cinema, Music, Game).

CAUTION! Handle with care during wall mounting. Use two people for safety.

Specifications

• Total Power: 500W (Soundbar: 300W, Subwoofer: 200W)
• Channels: 3.1.2 Channel System
• Connectivity: HDMI eARC, Optical, Bluetooth 5.0, USB, AUX
• Supported Formats: Dolby Atmos, DTS:X, Dolby Digital, DTS Digital Surround
• Frequency Response: 40Hz - 20kHz
• Bluetooth Codecs: SBC, AAC
• Dimensions: Soundbar: 1000 x 62 x 110mm, Subwoofer: 210 x 403 x 403mm
• Power Supply: 100-240V AC, 50/60Hz
• Weight: Soundbar: 4.2kg, Subwoofer: 8.5kg

Controls and Settings

Access settings via remote control or LG Sound Bar app.

Remote Control: POWER, INPUT, VOLUME, MUTE, SOUND MODE, BASS, TREBLE, NIGHT MODE, VOICE ENHANCEMENT, BLUETOOTH.

Soundbar Buttons: POWER, INPUT, VOLUME UP/DOWN, BLUETOOTH PAIRING.

Settings Menu: Sound Mode (Standard/Cinema/Music/Game), EQ Settings (Bass/Treble), Voice Enhancement (On/Off), Night Mode (On/Off), Auto Power (On/Off), LED Display (On/Off/Dim), Bluetooth Pairing, Factory Reset.

Connecting Devices

Multiple connection options for various audio sources.

1. TV Connection: HDMI eARC (recommended) or Optical cable.
2. Gaming Console: Connect to TV or directly to soundbar HDMI input.
3. Bluetooth Devices: Enable pairing mode, select "LG Sound Bar" on device.
4. USB Drive: Insert USB with audio files for direct playback.
5. AUX Input: Connect 3.5mm cable from external audio source.

Tip: Use HDMI eARC for best audio quality and automatic power synchronization.

Wireless Connectivity

Bluetooth streaming and wireless subwoofer operation.

1. Bluetooth Pairing: Press BLUETOOTH button, select "LG HW964PZ" on your device.
2. Re-pairing: Hold BLUETOOTH button for 3 seconds to enter pairing mode.
3. Subwoofer Connection: Automatic on power-up. Manual pairing via pinhole reset if needed.
4. LG Sound Bar App: Download app for enhanced control and firmware updates.
5. Multi-Device: Remember multiple paired devices for easy switching.

WARNING! Keep away from other wireless devices that may cause interference.

Sound Modes & Features

Optimize audio for different content types.

Mode	Best For	Description
Standard	General TV viewing	Balanced sound for everyday use
Cinema	Movies & TV shows	Enhanced surround and dialogue
Music	Music streaming	Wider soundstage for music
Game	Gaming	Reduced audio latency, enhanced effects
AI Sound Pro	Automatic optimization	Analyzes content and adjusts automatically

Additional Features: Voice Enhancement (clarity for dialogue), Night Mode (reduces dynamic range), Bass Boost (enhances low frequencies).

Care & Cleaning

Unplug from power before cleaning. Use soft, dry cloth only.

1. Exterior: Wipe with microfiber cloth. Do not use chemicals or liquids.
2. Vents: Use soft brush to remove dust from ventilation openings.
3. Connectors: Keep ports clean and free from debris.
4. Storage: Keep in dry environment away from extreme temperatures.

CAUTION! Never use abrasive cleaners or spray liquids directly on unit.

Regulatory Information

FCC Compliance: This device complies with Part 15 of FCC Rules. CE Mark: Conforms to European safety standards. RoHS Compliant: Free of hazardous substances. Bluetooth SIG: Qualified Bluetooth device. For warranty information and support, visit www.lg.com or contact LG Customer Service at 1-800-243-0000. Copyright © 2023 LG Electronics Inc. All rights reserved.

Troubleshooting

Symptom	Possible Cause	Corrective Action
No sound from subwoofer	Wireless connection lost	Check power; move closer to soundbar; re-pair using reset button
Bluetooth not connecting	Pairing mode not active	Enter pairing mode; remove old pairings; restart both devices
No audio from TV	Incorrect input/ARC settings	Select correct input; enable HDMI-CEC/ARC on TV; check cable
Sound cuts out intermittently	Wireless interference	Move away from routers/microwaves; change wireless channel if possible
Remote not working	Batteries/obstructions	Replace batteries; ensure line of sight to soundbar IR sensor
LED indicators flashing	Error condition	Consult manual error codes; power cycle unit; factory reset if needed

Factory Reset: Hold INPUT and VOLUME DOWN buttons for 5 seconds (all settings restored to default).

Support: 1-800-243-0000 (US) | www.lg.com/support | LG Sound Bar app available on iOS/Android